@font-face{
  font-family:'SolaimanLipi';
  src:url('../fonts/SolaimanLipi.woff2') format('woff2'), url('../fonts/SolaimanLipi.ttf') format('truetype');
  font-weight:400 800; font-style:normal; font-display:swap;
}

/* =====================================================================
   SEBAGHOR — "paper & ink" design system
   Warm paper, ink outlines, hard offset shadows, forest-green + saffron.
   Legacy variable names (--text-0/1/2, --cyan, --red …) are kept so the
   inline styles emitted by the JS/partials keep resolving.
===================================================================== */
:root{
  --paper:#f4eee0; --paper-2:#eae2cf; --card:#fffdf6; --ink:#14201a; --ink-2:#47544d; --ink-3:#7a857e;
  --brand:#0b6b52; --brand-2:#084c3a; --sun:#f5b400; --sun-2:#ffd868;

  --bg-0:var(--paper);
  --cyan:#0b7a5e; --violet:#5b3fc0; --pink:#c0246b; --amber:#a35d00; --green:#177a3a; --red:#c62828;
  --text-0:var(--ink); --text-1:var(--ink-2); --text-2:var(--ink-3);
  --glass:var(--card); --glass-strong:#fff; --glass-border:rgba(20,32,26,.30); --glass-edge:transparent;
  --surface-tint:#f0e8d3; --input-bg:#fff; --divider:rgba(20,32,26,.16);

  --hard:5px 5px 0 var(--ink); --hard-sm:3px 3px 0 var(--ink); --hard-xs:2px 2px 0 var(--ink);
  --radius-lg:16px; --radius-md:11px; --radius-sm:7px; --shell-max:1180px;
}
*,*::before,*::after{box-sizing:border-box;}
html,body{margin:0;padding:0;}
html{scroll-behavior:smooth;}
body{
  background:var(--paper);
  background-image:radial-gradient(rgba(20,32,26,.10) 1px, transparent 1px);
  background-size:22px 22px;
  color:var(--ink);
  font-family:'SolaimanLipi',system-ui,sans-serif;
  -webkit-font-smoothing:antialiased; min-height:100vh; overflow-x:hidden; line-height:1.5;
}
h1,h2,h3,h4{font-family:'SolaimanLipi',system-ui,sans-serif;margin:0;line-height:1.2;}
p{margin:0;} a{color:inherit;text-decoration:none;} button{font-family:inherit;cursor:pointer;}
::selection{background:var(--sun);color:var(--ink);}
:focus-visible{outline:3px solid var(--sun);outline-offset:2px;}
img,svg{display:block;}
code{font-family:ui-monospace,Menlo,Consolas,monospace;background:var(--surface-tint);padding:1px 6px;border-radius:5px;}

#app{min-height:100vh;display:flex;flex-direction:column;}
.shell{width:100%;max-width:var(--shell-max);margin:0 auto;padding:0 22px;}
.view{display:none;flex:1;flex-direction:column;}
.view.is-active{display:flex;}
.admin-view{display:none;} .admin-view.is-active{display:block;}

/* generic card — replaces the old "glass" surface */
.glass{background:var(--card);border:2px solid var(--ink);box-shadow:var(--hard);border-radius:var(--radius-md);}
.grad-text{background:linear-gradient(transparent 62%, var(--sun) 62%, var(--sun) 92%, transparent 92%);padding:0 4px;}
.grad-ring{background:var(--sun);color:var(--ink);}

/* ---------- loaders ---------- */
.page-preloader{position:fixed;inset:0;z-index:500;background:var(--paper);display:flex;align-items:center;justify-content:center;transition:opacity .25s,visibility .25s;}
.page-preloader.hide{opacity:0;visibility:hidden;pointer-events:none;}
.preloader-ring{width:44px;height:44px;border:4px solid var(--ink);border-right-color:var(--sun);border-radius:50%;animation:spin .7s linear infinite;}
.top-progress{position:fixed;top:0;left:0;height:4px;z-index:600;background:var(--sun);border-bottom:1px solid var(--ink);width:0;transition:width .3s,opacity .2s;}
.top-progress.active{width:78%;}
@keyframes spin{to{transform:rotate(360deg);}}
.skel{background:linear-gradient(90deg,var(--paper-2) 25%,#f7f1e2 50%,var(--paper-2) 75%);background-size:200% 100%;animation:shimmer 1.1s infinite;border:2px solid var(--ink);}
@keyframes shimmer{to{background-position:-200% 0;}}

/* ---------- toasts (top-centre strip) ---------- */
.toast-stack{position:fixed;top:14px;left:50%;transform:translateX(-50%);z-index:900;display:flex;flex-direction:column;gap:8px;width:min(92vw,420px);pointer-events:none;}
.toast{display:flex;align-items:flex-start;gap:10px;padding:12px 14px;font-size:14px;font-weight:600;background:var(--card);border:2px solid var(--ink);box-shadow:var(--hard-sm);border-radius:10px;animation:drop .25s ease;pointer-events:auto;}
.toast .dot{flex:none;width:12px;height:12px;margin-top:5px;border-radius:50%;border:2px solid var(--ink);background:var(--green);}
.toast.err .dot{background:var(--red);} .toast.err{background:#fff1ee;}
.toast.ok{background:#eefaf0;}
@keyframes drop{from{opacity:0;transform:translateY(-10px);}to{opacity:1;transform:none;}}

/* ---------- buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 20px;font-size:15px;font-weight:700;border:2px solid var(--ink);border-radius:9px;background:var(--card);color:var(--ink);box-shadow:var(--hard-sm);transition:transform .12s,box-shadow .12s,background .12s;white-space:nowrap;}
.btn:hover{transform:translate(-1px,-1px);box-shadow:4px 4px 0 var(--ink);}
.btn:active{transform:translate(2px,2px);box-shadow:0 0 0 var(--ink);}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none;}
.btn-primary{background:var(--brand);color:#fff;}
.btn-primary:hover{background:var(--brand-2);}
.btn-ghost{background:var(--card);}
.btn-ghost:hover{background:var(--sun-2);}
.btn-ghost.is-active{background:var(--sun);}
.btn-danger{background:#fff;color:var(--red);border-color:var(--red);box-shadow:3px 3px 0 var(--red);}
.btn-danger:hover{background:#fff1ee;box-shadow:4px 4px 0 var(--red);}
.btn-danger.is-confirming{background:var(--red);color:#fff;}
.btn-sm{padding:7px 12px;font-size:13px;box-shadow:var(--hard-xs);border-radius:8px;}
.btn-block{width:100%;}
.btn-spinner{width:15px;height:15px;border:3px solid var(--ink);border-right-color:transparent;border-radius:50%;display:inline-block;animation:spin .6s linear infinite;}
.btn-spinner.on-dark{border-color:#fff;border-right-color:transparent;}

/* ---------- forms ---------- */
.field{margin-bottom:16px;}
.field label{display:block;font-size:13.5px;font-weight:700;margin-bottom:6px;color:var(--ink);}
input[type=text],input[type=email],input[type=tel],input[type=password],input[type=number],input[type=search],select,textarea{
  width:100%;padding:11px 13px;font:inherit;font-size:15px;color:var(--ink);background:#fff;border:2px solid var(--ink);border-radius:9px;transition:box-shadow .12s;}
input[type=file]{width:100%;padding:9px;font:inherit;font-size:13.5px;background:#fff;border:2px dashed var(--ink);border-radius:9px;}
textarea{resize:vertical;}
input::placeholder,textarea::placeholder{color:var(--ink-3);}
input:focus,select:focus,textarea:focus{outline:none;box-shadow:4px 4px 0 var(--sun);}
.field-error{display:none;font-size:12.5px;font-weight:700;color:var(--red);margin-top:6px;}
.field.has-error input,.field.has-error select,.field.has-error textarea{border-color:var(--red);background:#fff6f4;}
.field.has-error .field-error,.has-error+.field-error{display:block;}
input.has-error{border-color:var(--red);}
.field-row{display:grid;grid-template-columns:1fr 1fr;gap:14px;}
.auth-banner{display:none;padding:11px 14px;margin-bottom:16px;font-size:14px;font-weight:700;border:2px solid var(--ink);border-radius:9px;}
.auth-banner.show{display:block;} .auth-banner.err{background:#fff1ee;color:var(--red);border-color:var(--red);} .auth-banner.ok{background:#eefaf0;color:var(--green);}
.form-alt{margin-top:20px;font-size:14px;color:var(--ink-2);text-align:center;}
.form-alt a{font-weight:800;color:var(--brand);text-decoration:underline;text-underline-offset:3px;}
.search-box{position:relative;display:flex;align-items:center;}
.search-box svg{position:absolute;left:12px;color:var(--ink-3);pointer-events:none;}
.search-box input{padding-left:36px;min-width:230px;}

/* ---------- chips / badges ---------- */
.status-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 11px;font-size:12.5px;font-weight:800;border:2px solid var(--ink);border-radius:999px;background:#fff;white-space:nowrap;}
.status-chip::before{content:"";width:8px;height:8px;border-radius:50%;background:currentColor;}
.status-pending{background:#fff3cf;color:#8a5200;}
.status-review{background:#e9e2ff;color:#4a2fb0;}
.status-done{background:#d9f5e1;color:#126a30;}
.status-rejected{background:#ffe0dc;color:#b3241b;}
.role-badge{padding:3px 10px;border:2px solid var(--ink);border-radius:6px;font-size:12px;font-weight:800;}
.role-admin{background:var(--sun);} .role-user{background:#fff;}
.admin-pill,.admin-nav-badge{display:inline-block;padding:1px 8px;font-size:11.5px;font-weight:800;background:var(--sun);color:var(--ink);border:2px solid var(--ink);border-radius:6px;}
.admin-nav-badge{min-width:22px;text-align:center;background:var(--red);color:#fff;border-radius:999px;padding:0 7px;}
.avatar{display:flex;align-items:center;justify-content:center;width:44px;height:44px;flex:none;border:2px solid var(--ink);border-radius:50%;font-weight:800;font-size:15px;background:var(--sun);color:var(--ink);}
.svc-ic,.ic{display:flex;align-items:center;justify-content:center;flex:none;width:46px;height:46px;border:2px solid var(--ink);border-radius:12px;}
.ic{width:38px;height:38px;border-radius:10px;}
.empty-state{display:flex;flex-direction:column;align-items:center;gap:10px;padding:34px 16px;text-align:center;color:var(--ink-2);border:2px dashed var(--ink-3);border-radius:12px;background:rgba(255,255,255,.5);}
.empty-state svg{color:var(--ink-3);}

/* =====================================================================
   SITE BAR (top navigation)
===================================================================== */
.sitebar{position:sticky;top:0;z-index:100;background:var(--paper);border-bottom:2px solid var(--ink);}
.sitebar-row,.topnav-row{display:flex;align-items:center;gap:22px;height:66px;}
.brand{display:flex;align-items:center;gap:10px;font-size:22px;font-weight:800;letter-spacing:-.02em;}
.brand-mark{display:flex;align-items:center;justify-content:center;width:36px;height:36px;background:var(--brand);color:var(--sun-2);border:2px solid var(--ink);border-radius:9px;box-shadow:var(--hard-xs);font-size:19px;transform:rotate(-6deg);}
.nav-links{display:flex;gap:4px;margin-left:12px;}
.nav-link{padding:8px 14px;font-weight:700;font-size:15px;border-radius:8px;border:2px solid transparent;}
.nav-link:hover{border-color:var(--ink);background:var(--card);}
.nav-link.is-active{background:var(--ink);color:var(--paper);}
.nav-actions{margin-left:auto;display:flex;gap:10px;align-items:center;}
.nav-mobile-toggle{display:none;}
.mobile-drawer{position:fixed;inset:0;z-index:400;visibility:hidden;}
.mobile-drawer.open{visibility:visible;}
.mobile-drawer-backdrop{position:absolute;inset:0;background:rgba(20,32,26,.55);opacity:0;transition:opacity .2s;}
.mobile-drawer.open .mobile-drawer-backdrop{opacity:1;}
.mobile-drawer-panel{position:absolute;top:0;right:0;bottom:0;width:min(84vw,320px);padding:64px 18px 22px;background:var(--paper);border-left:2px solid var(--ink);border-radius:0;box-shadow:none;transform:translateX(100%);transition:transform .25s;display:flex;flex-direction:column;gap:6px;}
.mobile-drawer.open .mobile-drawer-panel{transform:none;}
.mobile-drawer-panel .nav-link{font-size:17px;padding:12px 14px;}
.mobile-drawer-close{position:absolute;top:14px;right:14px;}

/* =====================================================================
   HOME
===================================================================== */
.masthead{padding:64px 0 46px;}
.masthead-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:46px;align-items:center;}
.kicker{display:inline-flex;align-items:center;gap:9px;padding:6px 14px;font-weight:800;font-size:13.5px;background:var(--sun);border:2px solid var(--ink);border-radius:999px;box-shadow:var(--hard-xs);margin-bottom:22px;}
.kicker i{width:9px;height:9px;border-radius:50%;background:var(--ink);animation:blink 1.4s infinite;}
@keyframes blink{50%{opacity:.25;}}
.masthead h1{font-size:clamp(34px,5.2vw,62px);font-weight:800;letter-spacing:-.025em;line-height:1.18;}
.masthead .lede{margin-top:20px;font-size:18px;color:var(--ink-2);max-width:56ch;line-height:1.75;}
.cta-row{display:flex;flex-wrap:wrap;gap:14px;margin-top:30px;}
.cta-row .btn{padding:14px 26px;font-size:16px;}
.ledger{background:var(--card);border:2px solid var(--ink);border-radius:16px;box-shadow:8px 8px 0 var(--brand);overflow:hidden;transform:rotate(1.2deg);}
.ledger-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;background:var(--ink);color:var(--paper);font-size:14px;}
.ledger-head span{font-size:12.5px;opacity:.75;}
.ledger-row{display:flex;align-items:center;gap:13px;padding:15px 18px;border-top:2px dashed var(--divider);}
.ledger-row:first-of-type{border-top:0;}
.ledger-row>div:not(.svc-ic){flex:1;min-width:0;}
.ledger-row b{display:block;font-size:15px;} .ledger-row small{color:var(--ink-3);font-size:12.5px;}
.ledger-foot{padding:11px 18px;background:var(--surface-tint);font-size:12.5px;color:var(--ink-2);border-top:2px solid var(--ink);}

.stat-band{background:var(--ink);color:var(--paper);border-block:2px solid var(--ink);}
.stat-band-row{display:grid;grid-template-columns:repeat(3,1fr);}
.stat-band-item{padding:26px 22px;border-left:2px solid rgba(255,255,255,.18);display:flex;align-items:baseline;gap:14px;}
.stat-band-item:first-child{border-left:0;}
.stat-band-item b{font-size:clamp(26px,3.4vw,40px);color:var(--sun);}
.stat-band-item span{font-size:15px;opacity:.85;}

.section{padding:70px 0 10px;}
.section-head{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:30px;flex-wrap:wrap;}
.section-head h2{font-size:clamp(26px,3.4vw,38px);font-weight:800;letter-spacing:-.02em;}
.section-head p{color:var(--ink-2);font-size:16px;max-width:44ch;}
.catalog{display:grid;grid-template-columns:1fr 1fr;gap:16px 22px;counter-reset:svc;}
.svc-row{display:flex;align-items:center;gap:16px;padding:16px 18px;text-align:left;width:100%;background:var(--card);border:2px solid var(--ink);border-radius:14px;box-shadow:var(--hard-sm);color:inherit;font:inherit;transition:transform .12s,box-shadow .12s,background .12s;counter-increment:svc;position:relative;}
.svc-row:hover{transform:translate(-2px,-2px);box-shadow:6px 6px 0 var(--ink);background:#fff;}
.svc-row::before{content:counter(svc,decimal-leading-zero);position:absolute;top:-11px;left:16px;padding:0 8px;background:var(--sun);border:2px solid var(--ink);border-radius:6px;font-size:11.5px;font-weight:800;}
.svc-row .svc-text{flex:1;min-width:0;}
.svc-row h3{font-size:17px;font-weight:800;}
.svc-row p{font-size:13.5px;color:var(--ink-2);margin-top:3px;line-height:1.5;}
.svc-side{display:flex;flex-direction:column;align-items:flex-end;gap:8px;flex:none;}
.svc-fee{padding:3px 10px;font-size:12.5px;font-weight:800;background:var(--sun-2);border:2px solid var(--ink);border-radius:6px;white-space:nowrap;}
.svc-arrow{display:flex;align-items:center;justify-content:center;width:28px;height:28px;border:2px solid var(--ink);border-radius:50%;background:var(--paper);}
.svc-row:hover .svc-arrow{background:var(--ink);color:var(--sun);}
.flow{display:grid;grid-template-columns:repeat(3,1fr);gap:0;position:relative;border:2px solid var(--ink);border-radius:16px;background:var(--card);box-shadow:var(--hard);overflow:hidden;}
.flow-step{padding:30px 26px;border-left:2px solid var(--ink);}
.flow-step:first-child{border-left:0;}
.flow-num{font-size:60px;font-weight:800;line-height:1;color:var(--sun);-webkit-text-stroke:2px var(--ink);margin-bottom:10px;}
.flow-step h3{font-size:19px;font-weight:800;margin-bottom:8px;}
.flow-step p{font-size:14.5px;color:var(--ink-2);line-height:1.7;}

.footer-block{margin-top:80px;background:var(--ink);color:var(--paper);border-top:2px solid var(--ink);}
.footer-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:30px;padding:38px 22px;}
.footer-block .brand-mark{background:var(--sun);color:var(--ink);}
.foot-note{margin-top:12px;opacity:.7;font-size:14.5px;max-width:38ch;}
.foot-links{display:flex;gap:22px;justify-content:flex-end;align-items:flex-start;flex-wrap:wrap;}
.foot-links a{font-weight:700;font-size:15px;border-bottom:2px solid transparent;}
.foot-links a:hover{border-color:var(--sun);color:var(--sun);}
.footer-base{border-top:1px solid rgba(255,255,255,.15);padding:14px 22px;font-size:12.5px;opacity:.6;}

/* =====================================================================
   AUTH — single ticket card, benefits underneath
===================================================================== */
.auth-page{flex:1;display:flex;align-items:center;justify-content:center;padding:48px 18px;}
.auth-ticket{width:100%;max-width:520px;}
.auth-ticket.wide{max-width:600px;}
.auth-card{background:var(--card);border:2px solid var(--ink);border-radius:18px;box-shadow:8px 8px 0 var(--ink);padding:34px 34px 30px;position:relative;}
.auth-card::before{content:"";position:absolute;left:-2px;right:-2px;top:-2px;height:14px;border-radius:18px 18px 0 0;background:repeating-linear-gradient(135deg,var(--sun) 0 12px,var(--ink) 12px 24px);border-bottom:2px solid var(--ink);}
.auth-card h1{font-size:30px;font-weight:800;margin-top:12px;}
.auth-card>p{color:var(--ink-2);margin:6px 0 22px;}
.auth-perks{display:flex;flex-wrap:wrap;gap:10px;margin-top:22px;}
.auth-perk{display:inline-flex;align-items:center;gap:8px;padding:8px 13px;font-size:13.5px;font-weight:700;background:var(--sun-2);border:2px solid var(--ink);border-radius:999px;}
.auth-perk .dot{display:flex;width:18px;height:18px;border-radius:50%;background:var(--ink);color:var(--sun);align-items:center;justify-content:center;flex:none;}

/* =====================================================================
   USER DASHBOARD — top account strip + tab bar (no sidebar)
===================================================================== */
.dash-wrap{flex:1;width:100%;max-width:var(--shell-max);margin:0 auto;padding:28px 22px 60px;}
.acct-strip{display:grid;grid-template-columns:1fr auto;gap:22px;align-items:center;padding:20px 22px;background:var(--ink);color:var(--paper);border:2px solid var(--ink);border-radius:16px;box-shadow:8px 8px 0 var(--sun);}
.acct-who{display:flex;align-items:center;gap:14px;min-width:0;}
.acct-who .avatar{width:54px;height:54px;font-size:18px;}
.acct-who h1{font-size:23px;font-weight:800;}
.acct-who p{font-size:14px;opacity:.75;margin-top:2px;}
.acct-actions{display:flex;align-items:center;gap:14px;flex-wrap:wrap;justify-content:flex-end;}
.wallet-box{padding:8px 16px;border:2px solid var(--sun);border-radius:12px;text-align:right;}
.wallet-box small{display:block;font-size:12px;opacity:.75;}
.wallet-box b{font-size:22px;color:var(--sun);}
.acct-strip .btn{box-shadow:3px 3px 0 var(--sun);border-color:var(--paper);}
.acct-strip .btn-primary{background:var(--sun);color:var(--ink);border-color:var(--ink);box-shadow:3px 3px 0 var(--paper);}
.acct-strip .btn-ghost{background:transparent;color:var(--paper);}
.tabbar{display:flex;gap:8px;margin:28px 0 22px;overflow-x:auto;padding:2px 2px 8px;scrollbar-width:none;}
.tabbar::-webkit-scrollbar{display:none;}
.dash-nav-item{display:inline-flex;align-items:center;gap:8px;padding:10px 18px;font-size:15px;font-weight:800;color:var(--ink);background:var(--card);border:2px solid var(--ink);border-radius:999px;white-space:nowrap;box-shadow:var(--hard-xs);}
.dash-nav-item:hover{background:var(--sun-2);}
.dash-nav-item.is-active{background:var(--ink);color:var(--sun);}
.tabbar .tab-out{margin-left:auto;background:transparent;box-shadow:none;}
#dashDynamic{transition:opacity .2s;}

.panel{background:var(--card);border:2px solid var(--ink);border-radius:16px;box-shadow:var(--hard-sm);padding:22px;margin-bottom:22px;}
.panel-head{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:18px;}
.panel-head h2{font-size:20px;font-weight:800;}
.filter-row{display:flex;gap:8px;flex-wrap:wrap;}
.filter-pill{padding:6px 14px;font-size:13.5px;font-weight:800;color:var(--ink);background:#fff;border:2px solid var(--ink);border-radius:999px;}
.filter-pill:hover{background:var(--sun-2);} .filter-pill.is-active{background:var(--ink);color:var(--sun);}

.tiles,.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px;margin-bottom:22px;}
.stat-card,.tile{position:relative;padding:18px 18px 16px;background:var(--card);border:2px solid var(--ink);border-radius:14px;box-shadow:var(--hard-sm);}
.stat-card b,.tile b{display:block;font-size:32px;font-weight:800;line-height:1.1;}
.stat-card span,.tile span{display:block;margin-top:6px;font-size:13.5px;color:var(--ink-2);font-weight:700;}
.tile.is-wallet{background:var(--sun);} .tile.is-wallet span{color:var(--ink);}
.tile .btn{position:absolute;top:12px;right:12px;}

/* request tickets */
.ticket-list,.req-list{display:flex;flex-direction:column;gap:14px;}
.ticket,.req-row{display:grid;grid-template-columns:auto 1fr auto;gap:16px;align-items:center;padding:16px 18px;background:#fff;border:2px solid var(--ink);border-radius:14px;box-shadow:var(--hard-xs);position:relative;}
.ticket::after,.req-row::after{content:"";position:absolute;right:190px;top:10px;bottom:10px;border-left:2px dashed var(--divider);}
.ticket .meta,.req-row .meta{min-width:0;}
.ticket .meta b,.req-row .meta b{display:block;font-size:16.5px;font-weight:800;}
.ticket .meta span,.req-row .meta span{display:block;font-size:13px;color:var(--ink-3);margin-top:2px;}
.ticket .right,.req-row .right{display:flex;flex-direction:column;align-items:flex-end;gap:9px;width:150px;}
.req-note,.req-note-user{display:block;font-size:13.5px !important;color:var(--ink-2) !important;margin-top:5px;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;}
.ticket-reply{margin-top:9px;display:flex;align-items:center;gap:9px;flex-wrap:wrap;}
.response-count-badge{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;font-size:12px;font-weight:800;background:var(--sun);border:2px solid var(--ink);border-radius:6px;}
.response-preview-text{font-size:13px;color:var(--ink-2);}
.no-response-hint{font-size:13px;color:var(--ink-3);}
.response-preview-cell{display:flex;flex-direction:column;gap:5px;align-items:flex-start;}

.profile-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;}
.profile-item{padding:14px 16px;background:#fff;border:2px solid var(--ink);border-radius:12px;}
.profile-item span{display:block;font-size:12.5px;color:var(--ink-3);font-weight:700;} .profile-item b{display:block;margin-top:4px;font-size:16.5px;word-break:break-word;}
.wallet-hero{display:flex;justify-content:space-between;align-items:center;gap:18px;flex-wrap:wrap;padding:24px;background:var(--sun);border:2px solid var(--ink);border-radius:16px;box-shadow:var(--hard);margin-bottom:22px;}
.wallet-hero small{font-weight:800;} .wallet-hero b{display:block;font-size:38px;line-height:1.1;}
.quick-chips{display:flex;flex-wrap:wrap;gap:12px;}
.quick-chip{display:flex;align-items:center;gap:11px;padding:10px 16px 10px 10px;font:inherit;font-weight:800;font-size:15px;color:var(--ink);background:#fff;border:2px solid var(--ink);border-radius:999px;box-shadow:var(--hard-xs);}
.quick-chip:hover{background:var(--sun-2);transform:translate(-1px,-1px);}
.quick-chip .svc-ic{width:34px;height:34px;border-radius:50%;}

/* tables (admin + balance history) */
.table-wrap{overflow-x:auto;border:2px solid var(--ink);border-radius:12px;background:#fff;}
.data-table{width:100%;border-collapse:collapse;font-size:14.5px;}
.data-table th{padding:11px 14px;text-align:left;font-size:12.5px;font-weight:800;letter-spacing:.03em;text-transform:uppercase;background:var(--ink);color:var(--paper);white-space:nowrap;}
.data-table td{padding:13px 14px;vertical-align:middle;border-top:1.5px solid var(--divider);}
.data-table tbody tr:nth-child(even){background:#fbf7ec;}
.data-table tbody tr:hover{background:var(--sun-2);}
.data-table td b{font-weight:800;} .data-table td span.req-note{margin-top:2px;}
.cell-name{display:flex;align-items:center;gap:11px;} .cell-name span{display:block;font-size:12.5px;color:var(--ink-3);}
.row-actions{display:flex;gap:8px;} .delete-refund-hint{display:block;margin-top:5px;font-size:11.5px;color:var(--ink-3);}
.row-fade{animation:flash 1s;} @keyframes flash{from{background:var(--sun);}to{background:transparent;}}
.status-select{width:auto;padding:7px 10px;font-weight:800;font-size:13.5px;}
.switch{background:none;border:0;padding:0;color:var(--ink-3);} .switch.is-on{color:var(--green);}
.switch svg{stroke-width:2;}
.balance-cell input,.fee-form input{width:84px !important;padding:7px 9px !important;background:#fff !important;border:2px solid var(--ink) !important;border-radius:8px !important;}
.docs-form textarea{background:#fff !important;border:2px solid var(--ink) !important;border-radius:8px !important;}
.add-service-form{background:var(--surface-tint) !important;border:2px solid var(--ink) !important;border-radius:14px !important;}

/* =====================================================================
   ADMIN — dark command bar with tab strip
===================================================================== */
.admin-bar{background:var(--ink);color:var(--paper);border-bottom:2px solid var(--ink);position:sticky;top:0;z-index:100;}
.admin-bar-row{display:flex;align-items:center;gap:20px;min-height:64px;flex-wrap:wrap;padding-block:8px;}
.admin-bar .brand-mark{background:var(--sun);color:var(--ink);}
.admin-tabs{display:flex;gap:6px;flex:1;overflow-x:auto;scrollbar-width:none;}
.admin-tabs::-webkit-scrollbar{display:none;}
.admin-bar .dash-nav-item{background:transparent;color:var(--paper);border-color:transparent;box-shadow:none;padding:8px 14px;}
.admin-bar .dash-nav-item:hover{border-color:rgba(255,255,255,.4);background:transparent;}
.admin-bar .dash-nav-item.is-active{background:var(--sun);color:var(--ink);border-color:var(--sun);}
.admin-bar .admin-nav-badge{margin-left:4px;}
.admin-user{display:flex;align-items:center;gap:10px;font-weight:700;font-size:14px;}
.admin-bar .btn{box-shadow:none;background:transparent;color:var(--paper);border-color:rgba(255,255,255,.5);}
.admin-main{flex:1;width:100%;max-width:1320px;margin:0 auto;padding:28px 22px 60px;}
.page-title{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:24px;padding-bottom:16px;border-bottom:3px double var(--ink);}
.page-title h1{font-size:clamp(24px,3vw,34px);font-weight:800;} .page-title p{color:var(--ink-2);margin-top:5px;max-width:64ch;}
.alert-strip{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap;padding:16px 20px;margin-bottom:22px;background:var(--sun-2);border:2px solid var(--ink);border-radius:14px;box-shadow:var(--hard-sm);}
.alert-strip .lead{display:flex;align-items:center;gap:13px;}
.alert-strip small{display:block;font-size:13px;color:var(--ink-2);}

/* details list (modal body) */
.details-list{display:flex;flex-direction:column;gap:12px;}
.detail-item{padding:12px 14px;background:#fff;border:2px solid var(--ink);border-radius:11px;}
.detail-label{display:block;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-3);margin-bottom:4px;}
.detail-value{font-size:15px;word-break:break-word;}
.detail-file-link{display:inline-flex;align-items:center;gap:7px;padding:6px 12px;font-weight:800;font-size:13.5px;background:var(--sun-2);border:2px solid var(--ink);border-radius:8px;}
.detail-file-link:hover{background:var(--sun);}
.details-divider{height:0;border-top:3px double var(--ink);margin:20px 0;}
.response-thread-head{font-size:16px;font-weight:800;margin-bottom:12px;}
.response-item{padding:13px 15px;margin-bottom:12px;background:#eefaf0;border:2px solid var(--ink);border-radius:12px;border-left-width:8px;border-left-color:var(--brand);}
.response-item-head{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:7px;}
.response-admin-badge{display:inline-flex;align-items:center;gap:5px;font-weight:800;font-size:12.5px;}
.response-date{font-size:12px;color:var(--ink-3);} .response-message{font-size:14.5px;line-height:1.7;} .response-files{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px;}
.response-form{padding:14px;background:var(--surface-tint);border:2px dashed var(--ink);border-radius:12px;}
.fields-list{display:flex;flex-direction:column;gap:10px;margin-bottom:20px;}
.field-row-item{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;background:#fff;border:2px solid var(--ink);border-radius:11px;}
.field-row-meta{display:flex;flex-wrap:wrap;gap:7px;margin-top:6px;}
.field-type-badge,.field-req-badge{padding:2px 9px;font-size:12px;font-weight:800;border:2px solid var(--ink);border-radius:6px;background:var(--paper-2);}
.field-req-badge.is-required{background:#ffe0dc;} .field-req-badge.is-optional{background:#d9f5e1;}
.field-placeholder-preview{font-size:12px;color:var(--ink-3);align-self:center;}
.add-field-form{padding:16px;background:var(--surface-tint);border:2px solid var(--ink);border-radius:12px;}

/* =====================================================================
   MODALS — slide-in side sheets (bottom sheet on phones)
===================================================================== */
.modal-backdrop{position:fixed;inset:0;z-index:700;display:flex;justify-content:flex-end;background:rgba(20,32,26,.55);opacity:0;transition:opacity .18s;}
.modal-backdrop.open{opacity:1;}
.modal-card{width:100%;max-width:500px !important;height:100%;overflow-y:auto;padding:24px 24px 34px;background:var(--paper) !important;border:0;border-left:2px solid var(--ink);border-radius:0 !important;box-shadow:none !important;animation:sheet-in .26s ease;}
@keyframes sheet-in{from{transform:translateX(40px);opacity:0;}to{transform:none;opacity:1;}}
.modal-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:-24px -24px 22px;padding:18px 24px;background:var(--ink);color:var(--paper);position:sticky;top:-24px;z-index:2;}
.modal-head h3{font-size:19px;font-weight:800;}
.modal-close{display:flex;align-items:center;justify-content:center;width:34px;height:34px;flex:none;color:var(--ink);background:var(--sun);border:2px solid var(--paper);border-radius:50%;}
.modal-close:hover{background:#fff;}
.modal-chosen-service{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;margin-bottom:18px;background:var(--sun-2);border:2px solid var(--ink);border-radius:12px;box-shadow:var(--hard-xs);}
.modal-chosen-service-text b{display:block;font-size:16.5px;} .modal-chosen-service-text span{font-size:13px;color:var(--ink-2);}
.docs-hint{padding:14px 16px;margin-bottom:16px;background:#fff;border:2px solid var(--ink);border-radius:12px;}
.docs-hint b{display:block;margin-bottom:6px;} .docs-hint ul{margin:0;padding-left:20px;font-size:14px;color:var(--ink-2);line-height:1.8;}
.modal-svc-grid{display:flex;flex-direction:column;gap:12px;}
.modal-svc-card{display:flex;align-items:center;gap:14px;width:100%;padding:13px 15px;text-align:left;font:inherit;color:var(--ink);background:#fff;border:2px solid var(--ink);border-radius:13px;box-shadow:var(--hard-xs);}
.modal-svc-card:hover{background:var(--sun-2);transform:translate(-1px,-1px);}
.modal-svc-card-text{flex:1;min-width:0;} .modal-svc-card-text b{display:block;font-size:16px;} .modal-svc-card-text span{display:block;font-size:12.5px;color:var(--ink-2);}
.modal-svc-card-text .modal-svc-fee{display:inline-block;margin-top:5px;padding:1px 9px;font-weight:800;background:var(--sun);border:2px solid var(--ink);border-radius:6px;color:var(--ink);}
.modal-svc-arrow{flex:none;}

/* payment method picker + brand checkout */
.pm-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;}
.pm-logo-btn{display:flex;flex-direction:column;align-items:center;gap:8px;padding:16px 8px;font:inherit;background:#fff;border:2px solid var(--ink);border-radius:13px;box-shadow:var(--hard-xs);}
.pm-logo-btn:hover{transform:translate(-1px,-1px);box-shadow:var(--hard-sm);}
.pm-logo-mark{display:inline-flex;align-items:center;justify-content:center;min-width:56px;padding:9px 12px;font-weight:800;font-size:15px;color:#fff;background:var(--pm-color,var(--brand));border:2px solid var(--ink);border-radius:11px;}
.pm-logo-label{font-size:12.5px;font-weight:800;color:var(--ink-2);}
.pm-checkout-head{display:flex;align-items:center;gap:12px;padding-bottom:16px;}
.pm-checkout-head-info{flex:1;} .pm-checkout-head-info b{display:block;} .pm-checkout-head-info span{font-size:12.5px;color:var(--ink-3);}
.pm-checkout-amount{font-size:22px;font-weight:800;}
.pm-checkout-panel{padding:22px 20px;color:#fff;border:2px solid var(--ink);border-radius:14px;box-shadow:var(--hard-sm);}
.pm-checkout-title{font-weight:800;margin-bottom:12px;text-align:center;}
.pm-checkout-input{width:100%;padding:12px 14px;font-size:16px;text-align:center;border:2px solid var(--ink);border-radius:9px;background:#fff;color:var(--ink);}
.pm-checkout-note{margin-top:12px;font-size:12.5px;opacity:.92;text-align:center;line-height:1.6;}
.pm-checkout-actions{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:18px;}
.pm-send-number{display:flex;align-items:center;gap:14px;padding:16px;background:#fff;border:2px solid var(--ink);border-radius:13px;box-shadow:var(--hard-xs);}
.pm-send-number b{display:block;font-size:22px;letter-spacing:.03em;} .pm-send-number-label{font-size:12.5px;color:var(--ink-3);font-weight:700;}

/* balance verification wait screen */
.bal-pending{display:flex;flex-direction:column;align-items:center;text-align:center;gap:14px;padding:8px 0 4px;}
.bal-pending-ring{width:58px;height:58px;border:6px solid var(--ink);border-right-color:var(--sun);border-radius:50%;animation:spin .9s linear infinite;}
.bal-pending-amount{font-size:40px;font-weight:800;}
.bal-pending-msg{font-size:14.5px;color:var(--ink-2);line-height:1.8;}
.bal-countdown{padding:6px 22px;font-size:32px;font-weight:800;letter-spacing:.06em;background:var(--ink);color:var(--sun);border-radius:12px;}
.bal-countdown.is-urgent{background:var(--red);color:#fff;}
.bal-pending-sub{display:flex;align-items:center;gap:9px;font-weight:800;font-size:14px;}
.bal-pending-dot{width:10px;height:10px;border-radius:50%;background:var(--brand);animation:blink 1s infinite;}
.bal-pending-note{padding:11px 14px;font-size:13px;background:var(--sun-2);border:2px solid var(--ink);border-radius:11px;color:var(--ink-2);}
.bal-pending-note.is-urgent{background:#ffe0dc;color:var(--red);font-weight:700;}
.bal-result-icon{display:flex;align-items:center;justify-content:center;width:70px;height:70px;border:2px solid var(--ink);border-radius:50%;box-shadow:var(--hard-sm);}
.bal-result-icon.is-ok{background:#d9f5e1;color:var(--green);} .bal-result-icon.is-err{background:#ffe0dc;color:var(--red);}
.bal-trx-helper{width:100%;padding:14px;background:#fff;border:2px dashed var(--ink);border-radius:12px;text-align:left;}
.bal-trx-helper-msg{font-size:13px;color:var(--ink-2);margin-bottom:10px;line-height:1.7;}
.bal-trx-helper-row{display:flex;gap:8px;} .bal-trx-helper-row input{flex:1;}
.bal-trx-helper.is-done{background:#eefaf0;border-style:solid;} .bal-trx-helper-done{font-size:13.5px;font-weight:700;color:var(--green);}

/* =====================================================================
   RESPONSIVE
===================================================================== */
@media (max-width:960px){
  .masthead-grid{grid-template-columns:1fr;gap:38px;} .ledger{transform:none;max-width:520px;}
  .catalog{grid-template-columns:1fr;}
  .nav-links{display:none;} .nav-mobile-toggle{display:inline-flex;} .nav-actions .btn:not(.nav-mobile-toggle){display:none;}
  .footer-grid{grid-template-columns:1fr;} .foot-links{justify-content:flex-start;}
  .acct-strip{grid-template-columns:1fr;} .acct-actions{justify-content:flex-start;}
}
@media (max-width:760px){
  .flow{grid-template-columns:1fr;} .flow-step{border-left:0;border-top:2px solid var(--ink);} .flow-step:first-child{border-top:0;}
  .stat-band-row{grid-template-columns:1fr;} .stat-band-item{border-left:0;border-top:2px solid rgba(255,255,255,.18);padding:16px 22px;} .stat-band-item:first-child{border-top:0;}
  .field-row{grid-template-columns:1fr;gap:0;}
  .auth-card{padding:28px 20px 24px;}
  .ticket,.req-row{grid-template-columns:auto 1fr;} .ticket::after,.req-row::after{display:none;}
  .ticket .right,.req-row .right{grid-column:1 / -1;width:auto;flex-direction:row;justify-content:space-between;align-items:center;}
  .masthead{padding:40px 0 34px;}
  /* tables become stacked cards */
  .data-table thead{display:none;}
  .data-table,.data-table tbody,.data-table tr,.data-table td{display:block;width:100%;}
  .data-table tr{padding:10px 4px;border-top:2px solid var(--ink);}
  .data-table tr:first-child{border-top:0;}
  .data-table td{display:flex;justify-content:space-between;align-items:center;gap:14px;border:0;padding:7px 12px;text-align:right;}
  .data-table td::before{content:attr(data-label);font-size:12px;font-weight:800;color:var(--ink-3);text-transform:uppercase;text-align:left;flex:none;}
  .search-box input{min-width:0;width:100%;} .search-box{width:100%;}
  /* modals become bottom sheets */
  .modal-backdrop{align-items:flex-end;justify-content:center;}
  .modal-card{max-width:100% !important;height:auto;max-height:92vh;border-left:0;border-top:2px solid var(--ink);border-radius:20px 20px 0 0 !important;animation:sheet-up .26s ease;}
  @keyframes sheet-up{from{transform:translateY(40px);opacity:0;}to{transform:none;opacity:1;}}
  .admin-bar-row{gap:10px;}
}
@media (prefers-reduced-motion:reduce){*{animation:none !important;transition:none !important;}}